Ordering & Payment
How do I place an order?
Select your size, add the piece to your bag, and complete checkout securely online. You will receive an order confirmation by email once your order has been placed.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay, Google Pay, Shop Pay and PayPal.
Delivery & Returns
Where do you deliver?
We deliver within the UK and internationally. Full details are available on our Delivery & Returns page.
How long does delivery take?
Orders are dispatched via DHL Express within 1–3 business days of being placed.
How do I track my order?
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
What is your returns policy?
If you are not completely happy with your order, you can start a return within 14 days of receipt by emailing contact@coaturelondon.com. Full details, including return costs, are set out on our Delivery & Returns page.
Can I exchange for another size?
Yes. Email contact@coaturelondon.com within 7 days of receipt and, subject to availability, we will reserve your preferred size while your original order is returned.
Sizing & Fit
How do I choose the right size?
Each product page includes a Size & Fit guide with measurements and fit notes to help you choose with confidence.
What if I am between sizes?
For outerwear, we generally recommend choosing the larger size, particularly if you plan to layer knitwear underneath. Product-specific guidance is available in the Size & Fit panel on each product page.
Where can I find the size guide?
You will find it in the Size & Fit panel next to the size selector on each product page, or on our Size Guide page.
Bespoke
What is Coature Bespoke?
Coature Bespoke is our private service for personalising outerwear, from an initial conversation through to a finished piece made for you.
What can be personalised?
Details such as monogramming, button choice, cuff and lining detailing, and hand-finished stitching, alongside a choice of cloth including camel wool, wool and cashmere, and alpaca.
How do I begin a Bespoke enquiry?
Visit our Bespoke page and complete the private enquiry form. A member of the Coature team will be in touch personally.
Private Client
Do you offer private appointments or styling assistance?
Coature Private offers private wardrobe planning and bespoke detailing for individual clients.
How do I make a business / hospitality / concierge enquiry?
Visit our Private Enquiries page and share details of your enquiry — we work with luxury hotels and concierge teams as well as private clients.